Browsing: customer experience

GrayMatter Networks is bringing AI-powered automation to hotel guest services through its AI Stack platform. From voice calls and WhatsApp to housekeeping requests and reservations, the company is exploring how artificial intelligence can streamline hospitality operations while preserving human service.

Vast Coworking Group, parent company of Venture X, is rolling out access to Uniti’s 24/7 AI agents across its U.S. franchise network. Early company data shows 47.6% of closed deals began with after-hours inquiries.